FAQ

We've compiled the most frequently asked questions and answers here. You might find the answer to your question about the GENERALI BERLIN MARATHON in this FAQ.

Registration

On September 26, 2027.

The registration period varies depending on the event and discipline.

You can find out more at the overview of all disciplines and events.

Whether you win or lose, everyone will receive an email with the results of the lottery. Emails will be sent out after the lottery ends.

Please note that the emails will be sent out over the course of a day. So you may receive your email later than others.

Remember to check your spam folder.

The participation fee will be charged one day after the raffle ends by our service provider, Adyen N.V.

Depending on your bank, this process may take up to one week. If the amount has not been charged after this time, please check your user account. There, you can add a different payment method, and the payment process will be retried. Your spot in the event will not be affected.

A change is not possible after completing your registration.

But if you are drawn and we cannot charge your payment method, a payment request will appear in your user account. There you can choose a new payment method. Your race entry will not be affected.

We're happy to correct any transposed digits or typos in your name or date of birth. Just reach out to us via the contact form, and we'll update your information.

You can edit your address yourself in your user account under “My Account.”

You can change your best time in your user account under “My Registrations” until August 26, 2027, at 11:59 PM (CET).

Changes to your order can only be made after the lottery results are announced.

The exception to this is the choice between a poncho and the clothing drop-off. This selection cannot be changed once registration is complete.

It is also not possible to add cancellation insurance after the fact.

After the draw, the race entries will be treated independently of each other. This means that your registration remains valid even if your team member is unable to take part.

The selection can no longer be changed once registration has been completed. A late booking is not possible.

You cannot transfer your starting spot to another person or to another year.

  • If you purchased cancellation insurance when you registered, you can claim it in your user account under “My Registrations.”
  • Please understand that due to the significant logistical and organizational effort involved in the event, participation fees cannot be refunded. You can find detailed information on this in our Terms and Conditions.
  • Unfortunately, transfers to another person or to another year are not possible. Your starting spot is tied to the specific event and individual.
  • You can find another option in your user account under “Cancellation Options.”

If you become pregnant, you have the option to postpone your starting place for up to three years.

Proof of pregnancy must be provided in the form of a doctor's note.

For more information, please contact us using our contact form.

Here you'll find all the information about cancellation insurance.

If you have not found an answer to your question here, you now have the opportunity to send us a message through our contact form.

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